See below for some of our most frequently asked questions:
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1. What is this shop?
The Little Gay Shop is a queer marketplace selling art, apparel, books, magazines and much more from exclusively queer artists!
2. Is everything you sell created by a queer artist?
3. How do you source your work?
We find most of our artists through social media and through recommendations. Have an artist whose work you like? Email their work to us at firstname.lastname@example.org or tag us on their social @thelittlegayshop. We are always looking for more artists to carry and more perspectives and experiences to share.
4. Where are you located?
Our address is 828 Airport Blvd. Austin, TX 78702. We have a big ol' gay flag out front - you can't miss it!
5. What are your hours
Sunday: 11am - 5pm
Monday: 11am - 6pm
Thursday: 11am - 6pm
Friday: 11am - 6pm
Saturday: 11am - 7pm
6. Do you offer discreet packaging?
We want everyone to feel safe and comfortable ordering from us, so if you need us to package your order in unbranded, discreet packaging, please let us know! We are happy to! However, the credit card statement and return address will still say The Little Gay Shop.
If you need other accommodations, please reach out.
7. Shipping policy:
We do our best to get packages sent out within 72 hours of purchase. If you have a rush to get an item, please let us know when you place the order. We do not take responsibility for incorrectly entered addresses or lost/misplaced packages. If your item is damaged, please send photos of it to us. If it's on us, we will send a replacement or return the amount if a replacement is unavailable. If the damage was from the carrier, we can file a claim and try and get the money back, but we can't guarantee it. Regardless, we will do our best to do right by you <3
If you choose to ship via "Standard Envelope" or "Media Mail", please ensure your address is correct, as these options do not come with insurance, and we may not be able to replace the order for you. The "Standard Envelope" option does not come with tracking or insurance. This is an AT RISK shipment option as we will not replace lost orders under this shipping option.
8. Free Shipping Policy:
If you select for a free shipping option, your order will be sent media or ground. If you need an expedited service, please reach out and we can coordinate the difference in cost.
- We will gladly accept returns in store within 30 days. Please see our RETURN POLICY for details.
We gladly accept online returns within 30 days. Items must be in new/sellable condition. See our RETURN POLICY for further details.
- We are not responsible for the cost of returning the item to the shop. The return label will not be provided.
- You may return online purchases in store with no restocking fee.
10. I'm buying a gift.
We would love to include a customer note or message if you're sending a gift to someone. Email us and we can coordinate a solution <3
11. In-Store Pick up.
If you select the in-store pick up option, please note that all in-store pick ups will be held for 30 days. After 30 days, the items will be returned to stock. We will refund your order minus a 30% restocking fee.
12. How can we contact you?
General Questions: email@example.com
Questions about your order: firstname.lastname@example.org
Artist/Maker submissions: email@example.com
Phone: +1 512-660-5655