Refund policy

Returns

You can start a return here.

If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.

Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all shipping fees for goods being returned or exchanged, including shipping fees for exchanged goods returned to purchaser.

To qualify for a return, returned item must be in original packaging, unworn, unwashed, and unused with all original tags attached. Items showing sing of wear, washing, stains, or marks may not be eligible for a refund.

If a returned item is deemed unsuitable for a return, The Little Gay Shop reserves the right to refuse the refund.

For any questions, please email us at orders@thelittlegayshop.com

Damages & Issues

You can start a claim here.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, you can start a claim here and, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.
If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.

Exceptions & Non-Returnable Items

Certain types of items cannot be returned like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), and seasonal items (such as holiday cards/stickers or seasonal-specific items). Please get in touch if you have questions or concerns about your specific item.

We do not accept returns on sale items or gift cards.

Exchanges

We can accept exchanges in store for all eligible purchases. If you're unable to come to the store, the fastest way to ensure you get what you want is to initiate an online order with the process stated above and make a separate purchase for the new item. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.