Part Time - Retail Sales Associate - Austin TX

Part Time - Retail Sales Associate: 


Location: Retail Store(s) - Austin TX


The Little Gay Shop is a queer marketplace devoted to uplifting the voices and artistry of LGBTQIA+ identifying artists, makers, authors and more. We do this by managing an inclusive and welcoming retail space, by creating an interconnected community of artists and patrons, and by amplifying a diverse range of voices and views.
Our role at The Little Gay Shop is to promote our ever-growing community of creators by selling their work and bringing awareness to their art. The Little Gay Shop is the only store of its kind to center completely around queer artists and makers.


About You: 


When you work here, you’ll become part of an innovative team responsible for educating, growing, and redefining our queer community. 
You will be a customer service leader in the shop. This means greeting guests, being present and consistently engaging  as they shop. You will stay up to date with new products and be knowledgeable in order to successfully assist shoppers. 
You’ll be responsible for informing guests of new artists, books, magazines and more. Our shop is the only place to find many of our products, so we pride ourselves on curating a diverse and unique selection of goods for sale. To you, talking with people about queer art, books and fun products you love isn't considered work.


You will educate customers on community events, projects, and initiatives at the store, and create meaningful, authentic interactions with patrons to ensure they feel included in our queer family.
You will also help manage the day-to-day operations of the retail store. This includes maintaining the visual excellence of the store, going the extra mile for customers, contributing to our digital communication efforts, and more. You should be an outgoing, natural leader who isn't aren’t afraid to take initiative and run with projects of varying levels of direction. You thrive in a fast-paced, ever-changing environment.
Most of all, you will be working with some amazing people who are here to support you and your growth. 


Responsibilities:

  • Report to Store Management and Owners
  • Represent The Little Gay Shop brand by authentically engaging each customer and their individual needs
  • Be positive and supportive to all members of the team, patrons, and community partners
  • Maintain the visual excellence of the store (cleaning, stocking, and merchandising)
  • Maintain healthy knowledge of the products we carry and artists we work with.
  • Ensure any store supply or product needs are fulfilled throughout the day.
  • Execute all requirements concerning OSHA to maintain a safe working atmosphere for all Store Associates.
  • Effectively complete customer transactions using the POS system.
  • Support and sometimes lead markets, events, and collaborations at the store or on-site in other locations.

Qualifications and Attributes:

  • At least 1 year of customer service experience.
  • Must be at least 18 years old to apply.
  • Previous experience working in retail with various retail operations, such as POS, customer service, and sales is preferred but not required.
  • Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service.
  • Awareness of current technology, trends, and best practices in retail and digital marketing.
  • Required to work non-traditional hours; weekends, evenings and occasional holidays.
  • Required to expect and accept “blackout” dates around scheduling for peak business seasons.
  • Outgoing, natural leader who takes initiative and can independently manage and complete projects with minimal direction.
  • Has a willingness and open mindset to learn and be challenged.

Physical Requirements:

  • Operate office equipment and technology (i.e. computers, phones, label maker, printer/copier, etc.).

  • Standing is often required for an entire work shift.

  • Bend, lift, open, and move product up to 50 pounds as needed.

The Little Gay Shop is an equal opportunity employer. Employment is based solely on a person's merit and qualifications directly related to professional competence. The Little Gay Shop does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Little Gay Shop prohibits discrimination, harassment, or bullying in any form.